Porto

Kraxe-Wien is a brand produced 100% in Europe.

ALL KRAXE-WIEN BACKPACKS AND PRODUCTS ARE PRODUCED IN THE NORTH OF PORTUGAL, MORE PRECISELY IN THE CITY OF
PORTO.

OUR FACTORY IS SMALL AND MUCH OF THE PRODUCTION IS DONE BY HAND.

ALL THE MATERIALS USED ARE PRODUCED IN PORTUGAL, GERMANY AND ITALY.

OUR DESIGN IS DEVELOPED BY THE BRAND'S CREATORS IN AUSTRIA, MORE PRECISELY IN THE CITY OF VIENNA.

OUR AIM IS TO BRING COMFORT AND PRACTICALITY TO EVERYDAY LIFE THROUGH DIFFERENT AND COLORFUL FABRICS.

ALL OUR BACKPACKS ARE WATERPROOF AND COME WITH A 2-YEAR GUARANTEE.

IF YOU HAVE ANY QUESTIONS OR WOULD LIKE TO KNOW MORE ABOUT OUR DESIGN AND PRODUCTION PROCESS,
PLEASE SEND AN E-MAIL TO V.SCHAEFER@KRAXE-WIEN.COM

WE WILL SHIP YOUR KRAXE ONLY AFTER ITS PAYMENT WAS CONFIRMED.

SHIPPENTS IN UE COUNTRIES ARE FOR FREE FOR PURCHASES OVER 100,- EUR

FOR PURCHASES BELOW 100,- EUR WE CHARGE 5,- EUR FOR SHIPPING.

FOR SHIPMENTS OUTSIDE OF THE EU, 40. - EUR DELIVERY SERVICE WILL BE CHARGED AND DUTIES ARE PAID BY THE CUSTOMER.

STANDARD SHIPMENTS TAKES UNTIL 7 WORKING DAYS UNTIL REACHING THEIR FINAL DESTINATION.

EXPRESS SHIPMENTS TAKES UNTIL 2 WORKING DAYS UNTIL REACHING THEIR FINAL DESTINATION, AND HAVE A EXTRA COST OF 10,-€.

IN EU COUNTRIES DELIVERY TAKES PLACE WITHIN 48HRS AFTER PAYMENT HAS BEEN CONFIRMED.

EU*AND WORLDWIDE SHIPMENTS ARE MADE WITH UPS.

AFTER PAYMENT CONFIRMATION, YOUR ORDER’S TRACKING NO. WILL BE SENT TO YOUR E-MAIL.

THE COSTS RESULTING FROM WRONGLY ENTERED SHIPPING ADDRESSES OR ADDRESS CHANGES AFTER THE RECEIPT OF THE TRACKING NUMBER WILL BE DIRECTLY CHARGED TO THE CLIENT.

DO I HAVE A WARRANTY ON MY KRAXE-WIEN BACKPACK?

-YES. TWO YEARS 

DOES KRAXE-WIEN REPAIR MY BACKPACK?

-ALL REPAIRS ARE CARRIED OUT IN OUR FACTORY IN PORTUGAL AND CAN TAKE 6-8 WEEKS. 

DOES THE REPAIR COST EXTRA?

-NO. 

-WE DO NOT SEND A SHIPPING LABEL FOR REPAIRS. SHIPPING COSTS ARE THE CUSTOMER'S
RESPONSIBILITY.

-TO AVOID ADDITIONAL COSTS AND YOUR BACKPACK HAVING TO TRAVEL TO PORTUGAL, WE CAN SEND YOU SPARE PARTS FOR FREE AND WE ADVISE YOU TO TAKE THEM TO YOUR TRUSTED
COBBLER.

FOR MORE INFORMATION SEND AN E-MAIL TO INFO@KRAXE-WIEN.COM

CAN I WASH MY BACKPACK IN THE WASHING MACHINE?

YES, BUT WE ADVISE YOU TO WASH IT ON THE COLD SETTING, THE LOWEST RPM, USE NEUTRAL SOAP AND DON'T MIX IT WITH OTHER ITEMS.

CAN I RETURN MY PURCHASE?

YES, WITHIN 30 DAYS OF RECEIPT.

WE WILL REFUND YOU IF THE BACKPACK IS RETURNED IN ITS ORIGINAL PACKAGING WITH THE TAGS AND WITHOUT ANY SIGNS OF USE.

THE REFUND IS MADE TO THE SAME PAYMENT METHOD USED BY THE CUSTOMER AT THE TIME OF PURCHASE.

50% OF THE SHIPPING COST WILL BE DEDUCTED FROM THE PURCHASE PRICE.

CAN I EXCHANGE MY BACKPACK?

YES, WITHIN 15 DAYS OF RECEIPT.

WE WILL EXCHANGE IT IF THE BACKPACK IS RETURNED IN ITS ORIGINAL PACKAGING WITH THE TAGS AND WITHOUT ANY SIGNS OF USE.

FOR MORE INFORMATION SEND AN E-MAIL TO INFO@KRAXE-WIEN.COM